8 ways to discuss mystery shoppers’ reports with employees One of the most important benefits of mystery shopping reports is that it gives you feedback about staff performance. You can use this piece of information to make decisions for your
Customer satisfaction survey VS. Mystery Shopping Customer satisfaction surveys and mystery shopping reports are both tools of market research, Each of them has a different job, they cannot be a substitute for each other. Although we cannot imply, that mystery
How Mystery shopping service can help your business? Mystery shopping service is a type of market research used since the 1940s to measure employees’ integrity. The mystery shopping service now can be used beyond that, it helps business owners to
Why do you need hotel mystery shopping services? Is improving the quality of service of your hotel your biggest concern? As a hotel manager, you definitely want your hotel to have the best reputation among its rivals in the market,
50 % of loyal customers don’t mind to try the service of your competitors. This means competition in the hospitality sector is getting heated. Despite the long history of Quality management and numerous studies and researches, your job is
Any shortcomings in restaurant performance may be the reason why your clients don’t want to repeat their experience and, which is even more crucial, spread negative opinions about it. Hence, problems with revenue, a decreasing number of visitors, and a
The financial sector faces an endless struggle, arranging their work in compliance with all the international online banking security standards. With new tools for customers’ delight, more risks and requirements appear. To overcome all the challenges and set apart from
It’s Ramadan! This holy month is a great occasion for family and friends’ gatherings, practicing religious rituals, and having Iftar and Suhoor at new places. Ramadan is known for being the peak season for restaurants and cafés, and you definitely
90% of unsatisfied customers will not leave negative feedback but will go to your competitors. That means you must always keep an eye on your bank standards to be sure your company implements them in practice and not on paper. Mystery
What’s Ghost Shopping Ghost shopping, also called mystery shopping, secret shopping, and so many other names. Ghost shopping is a tool of market research, where an undercover employee visits a place (restaurant, hotel, bank, retail shop, airline company…) to assess
