8 ways to discuss mystery shoppers’ reports with employees One of the most important benefits of mystery shopping reports is that it gives you feedback about staff performance. You can use this piece of information to make decisions for your
How Mystery shopping service can help your business? Mystery shopping service is a type of market research used since the 1940s to measure employees’ integrity. The mystery shopping service now can be used beyond that, it helps business owners to
50 % of loyal customers don’t mind to try the service of your competitors. This means competition in the hospitality sector is getting heated. Despite the long history of Quality management and numerous studies and researches, your job is
Any shortcomings in restaurant performance may be the reason why your clients don’t want to repeat their experience and, which is even more crucial, spread negative opinions about it. Hence, problems with revenue, a decreasing number of visitors, and a
The financial sector faces an endless struggle, arranging their work in compliance with all the international online banking security standards. With new tools for customers’ delight, more risks and requirements appear. To overcome all the challenges and set apart from
What’s Ghost Shopping Ghost shopping, also called mystery shopping, secret shopping, and so many other names. Ghost shopping is a tool of market research, where an undercover employee visits a place (restaurant, hotel, bank, retail shop, airline company…) to assess
