“Under-promising, Over-delivering” has always been one of the most successful strategies to meet customer’s needs and expectations in the hospitality industry and other industries as well. Whether you fulfill the needs and wants of your guest, or you provide him/
Every detail of your hotel design creates a comprehensive experience for your customers and makes a profit. Hence, we prepared an ultimate guide for you to discuss the 5-Star Hotel Design Guidelines 2019. Hotel design trends you shouldn’t miss in
Why do you need hotel mystery shopping services? Is improving the quality of service of your hotel your biggest concern? As a hotel manager, you definitely want your hotel to have the best reputation among its rivals in the market,
Nowadays, developing a conceptual framework and a measurement scale is a must in order to improve the quality of service in the hotel industry. Since “quality of service” is a very broad term, we decided to break it down and
50 % of loyal customers don’t mind to try the service of your competitors. This means competition in the hospitality sector is getting heated. Despite the long history of Quality management and numerous studies and researches, your job is
50 % of loyal customers don’t mind to try the service of your competitors. This means competition in the hospitality sector is getting heated. Despite the long history of Quality management and numerous studies and researches, your job is
