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Your ultimate guide to meet international online banking security standards

Your ultimate guide to meet international online banking security standards

The financial sector faces an endless struggle, arranging their work in compliance with all the international online banking security standards. With new tools for customers’ delight, more risks and requirements appear. To overcome all the challenges and set apart from

Anna Morozova May 28, 2019November 18, 2019 bank mystery shopper No Comments Read more

How to meet standard call center metrics for a bank?

How To Meet Standard Call Center Metrics For A Bank?

A loss of clients always hovers above your business: 76% of customers said even one unpleasant contact center experience was likely to make them change the company. Hence, a call center is a mediator between your bank and your customers

Anna Morozova April 1, 2019November 17, 2019 bank mystery shopper No Comments Read more

5 Reasons Why Your Bank Needs Mystery Shopping Services

5 Reasons Why Your Bank Needs Mystery Shopping Services - mystery shopper bank

90% of unsatisfied customers will not leave negative feedback but will go to your competitors. That means you must always keep an eye on your bank standards to be sure your company implements them in practice and not on paper. Mystery

Anna Morozova March 30, 2019November 18, 2019 bank mystery shopper No Comments Read more

5 Reasons Why Online Banking is a Tough Challenge

5 Reasons Why Online Banking is a Tough Challenge

TSYS study showed that 63% of bank consumers said they would most likely switch accounts if it is more robust. That means, to meet banking security standards is not a matter of your bank safety, but the viability of your

Anna Morozova February 13, 2019November 17, 2019 bank mystery shopper No Comments Read more

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