About Island
To become a thought leader in mystery shopping in the MENA region by helping businesses take their trust to the next level and unlock their potential to grow.
We provide mystery shopping and evaluation services, conducted by well trained and certified shoppers. We believe that every detail affects our customers’ ROI, that’s why we make sure they get an accurate and actionable evaluation, customized to satisfy their business needs. Adopting innovative evaluation methods and tools help us make the quality of service of our clients’ skyrocket.
Providing both, our clients and our mystery shoppers with a great experience is a top priority.
To become a thought leader in mystery shopping in the MENA region by helping businesses take their quality to the next level and unlock their potential to grow.
Our values
What keeps us on track?
We apply new concepts and creative approaches to improve operations and help our customers overcome their challenges.
We conduct ourselves with honesty, recognizing that upholding the public trust requires the highest standards of moral and ethical conduct, this is the main concept of MSPA.
We intend to achieve excellence through continuous improvement.
We empower personal by delegating authority and responsibility
We communicate information internally and externally in a timely and comprehensible manner.
We treat our customers, suppliers and staff with fairness, courtesy and respect, while fostering an atmosphere of mutual trust.
We promote gender, experience, qualifications, and age diversity in the workforce to strengthen and enrich our business, and also to fulfill our client’s needs.
Solutions
Get solutions specifically for your sector
Get the evaluation under the disguise
Our hotel mystery shoppers are trained to follow special behavior patterns, so your employees won’t even notice they’re being evaluated.
Test the safety standards at your facilities.
We help you meet international norms of safety and quality of each of your facilities: swimming pools, bathrooms, mini bars, air conditioning…
Evaluate your time of service delivery to guests
You may deliver high quality services, but how long does your guest have to wait before getting them? We evaluate your time of service delivery and compare it to international standards
Get an accurate evaluation report
Get visits by professional and trained hotel secret shoppers, having an eagle eye to evaluate the quality of service you provide.
Get an innovative analysis to identify cases requiring quick response.
Boost guests’ delight
We evaluate your employees interactions with guests to guarantee a satisfactory experience to your visitors.
Train your employees to quickly respond to guests’ wants and demands with courtesy, convenience, and accuracy.
Strengthen your hotel brand
We evaluate your overall performance to provide you with a recommendations report, with instructions to take your performance to the next level.
Check if your bank expresses reliability
With our bank mystery shopper service, we examine whether your employees deliver service on time and in accordance with the regulations of the bank.
We test the stability of your bank performance among its various branches.
Errors elimination and accounts accuracy are key factors we evaluate.
We check the delivery time of your services and compare them to the designed time, to make sure they’re aligned.
Understand the needs of your customers
Our data-driven analysis help you delight your customers while also conforming to your bank’s regulations.
Test the efficiency of your service delivery
Test the skills of your employees, if they’re trained to deliver your banking services effectively and efficiently.
Meet the international security standards
We evaluate the level of security your guarantee to your customers in delivering different services:
Online banking
Banking transactions
Customize your evaluation according to your needs
In retail mystery shopping service, we customize our test according to your criteria and business needs so that you take the maximum advantage of the evaluation service.
Gain a strong base of loyal customers
In retail mystery shopping, we customize our test according to your criteria and business needs so that you take the maximum advantage of the evaluation service.
Increase your sales volume
Our evaluation helps determine the stage at which the loss of potential customers occurs, so that you can optimize this stage.
Enhance the reputation of your brand
We test the quality of services in all branches, thus you get recommendations and increase client satisfaction.
Monitor your staff when you are not at your restaurant
With our restaurant mystery shopper service, we conduct a visit when your employees are out of your sight.
Get an objective evaluation
We conduct several shopper visits to make sure you you get an objective evaluation
Define where you stand in the market
We provide you with the information you need so that you can compare your performance to the market standards and to your competitors.
Gain loyal visitors
You’ll not just get an evaluation report, but also practical recommendations highlighting your points of weaknesses and opportunities and how you can overcome them.
Channels we use
Channels used vary from an industry to another according to the best practices of each. It may be done via email, phone or store visits.
Become a mystery shopper
Take advantage of your work experience to evaluate businesses
As an experienced person in your industry, you can benefit of your knowledge and experience by becoming a mystery shopper and evaluate the quality of service of businesses in your field and other ones too.
Earn money for your observation skills
As a mystery shopper, you will visit assigned companies and will make staff performance review under the disguise of a regular customer.
Benefit of your work experience to go on a free vacation
Mystery shopper job can be really fun, spend a free vacation to get rid of work stress while using your observation skills to evaluate the hotel in which you’re staying.
Get trained and become an officially certified mystery shopper
To become a mystery shopper, you do not necessarily need to have work experience, Island Mystery shopping will provide you with an exceptionally high standard training. Also, you’ll get an official certificate from us, the only certified agency in Alexandria and the second one all over Egypt!
Find projects suitable for your schedule
Mystery shopping is a flexible job. There are no fixed working hours. You can arrange the time of your visits to suit you best. All you must do is to submit a report before your deadline.
Improve quality of services and spend an enjoyable time
Mystery shoppers have a really important mission: they can put themselves in the shoes of customers and provide valuable recommendations to make the customer experience more delighting. Thus, customers enjoy service, business grows and secret shoppers themselves have fun and get paid at the same time.